Over the last 5 years, from initial onboarding, created customer relationships that fostered expansion and retention in the use of Panviva's knowledge management tool beyond the customer's initial use case.

Panviva's customer base includes major health care providers and payers, money-center as well as regional banks, credit unions, auto clubs, global consulting firms, financial services companies, and multi-national BPO clients.

Previously enjoyed my own relationship with Panviva as a customer within a health payor organizaton.

Decades of experience in health care and contact center and operations leadership.  

MBA, MS, BS